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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mellanie Hayden

Mellanie Hayden

September 23, 2024

5  out of  5
rating by Mellanie Hayden
"Folks in Cleveland, if you do not have your insurance with Misty Allen of State Farm, give her a call today! She, or one of her skilled associates, will listen to your needs, review your current policies and provide honest feedback. Misty and her staff are customer oriented, knowledgeable and have your best interest at heart. Worth every bit of 5 stars!"
We responded:
"Mellanie, thank you for taking time out of your day to leave us such a kind review and for the opportunity to help you with your insurance. You're always a part of our family! We are here for you! Thank you again for your kind review ~Misty Allen, Agent"
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Kymberli Hoffman

August 2, 2024

5  out of  5
rating by Kymberli Hoffman
"Always super helpful and takes time to explain everything you need."
We responded:
"Thank you, Kymberli! We love having customers like you who take the time to ask those important questions! I thoroughly enjoyed visiting with you! Thank you again for your kind review~Misty Allen, Agent"
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Mark Blizzard

May 22, 2024

5  out of  5
rating by Mark Blizzard
"*05/22/24* 'Like a Great Neighbor..' I had an appointment with Misty and as soon as I walk in I'm greeted by warm hellos and smiling faces. The ladies here provide the warmest welcome and environment! I'm offered a drink and a place to sit and for my appointment. I went in not knowing much about my retirement path or how to go about it, but Misty was very helpful in helping me understand the options available. She is very knowledgable and relayed the information in a way that was easy to absorb. She went above and beyond in helping me and I truly appreciate this branch! I have only had one interaction and that was via email/ phone, but that was enough to know I'm going to stay with this branch. Macy, I believe her name is, was very sweet, kind, and happy to help."
We responded:
"Mark, thank you for taking the time to leave a 5-star review and sharing your experience with Macy! I couldn't agree more with your kind words. She truly is just the sweetest person ever! We look forward to meeting you in person soon ~Misty Allen, Agent"
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James Keltch

May 2, 2024

1  out of  5
rating by James Keltch
"Appreciate the help from the assistants. Done an excellant job trying to get me situated. However the system they use to verify elegibility is flawed IMO. Im a current Farm Bureau customer and have been for years. Reached out just checking quotes. Mind u State Farm actually had better rates for me. However, Ive had one ticket, window tint, and thats it, and was flagged and was told to argue with the system to get accepted into State Farm. Dont agree. Excellant credit score, excellant driving record and no criminal background. Is what it is tho. Things happen for a reason, and Ill take this as a sign. Ur staff deserve a raise because they were excellant tho."
We responded:
"James, thank you for taking the time to visit us on Google to leave a review. Lina truly enjoyed the opportunity to assist you today. I am sorry that you did not meet the company's eligibility guidelines at this time. We are truly disappointed as well. Hopefully, we can help you in the future ~Misty Allen, Agent"
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Derek Allen

January 31, 2024

5  out of  5
rating by Derek Allen
"Very friendly and organized. Thank you!"
We responded:
"Thank you for taking the time to leave us a 5 star review, Derek! We appreciate the opportunity to earn your business and welcome you to Tennessee ~Misty Allen, Agent"
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Joshua Lawson

July 3, 2023

3  out of  5
rating by Joshua Lawson
"very good and very much on top of everything when you have a clam but they ate just a little bit too high on there premiums and I I'm thinking of going to a different place because of this 600.00 every 6 months on honda 2023 hrv is too much for just one car ."
We responded:
"Good to hear from you, Joshua! Thank you for taking the time to leave a review. We would love the opportunity to revisit some possible discounts to help you get a lower rate. Give us a call anytime! ~Misty Allen, Agent"
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Jaclyn Camarata

May 23, 2023

5  out of  5
rating by Jaclyn Camarata
"This office is amazing!! They are always super helpful and quick to respond....exactly what you want in an insurance company."
We responded:
"Jaclyn, thank you for taking the time to leave us a kind review! We really appreciate it so much. Also, thank you for allowing us the opportunity to help you with your insurance! ~Misty Allen, Agent"
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Paul Dralyuk

May 18, 2023

5  out of  5
rating by Paul Dralyuk
"Who needs Jake from State Farm when you have Misty and Macy! I'm limited to just 5 stars but they honestly deserve more. Macy was able to help me save 36% on my auto insurance as I switched to State Farm AND got better coverage than what I had. She was very friendly and professional and had a genuine interest to help me get the best coverage. I highly recommend Misty's agency to take care of your auto insurance and more!"
We responded:
"I just read this review to my whole team! We are really blessed by such a great review! There is no doubt in my mind that Macy exemplifies our office vision to be Cleveland's friendliest State Farm Agency built on the timeless virtues of integrity in sales, fairness in relationships, respect in service, and pride in our community. Thank you for letting us take care of your all your insurance needs and for sharing your experience with my office today ~Misty Allen, Agent"
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Christian Retzlaff

May 12, 2023

5  out of  5
rating by Christian Retzlaff
"One of the most helpful business I've had the pleasure of dealing with no just in insurance but in general! Macy is the best!"
We responded:
"Thank you so much for the kind review, Christian! I love to hear that my team has been so helpful to you. We truly enjoy the opportunity to help you with your insurance and wonderful folks like you make it easy on us. Macy truly is the best in town! Hope you have a wonderful week ~ Misty Allen, Agent"
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Drake Christensen

May 11, 2023

5  out of  5
rating by Drake Christensen
"Signing up for car insurance for the first time can be a stressful and overwhelming process, but not when you use Misty Allen. We got everything taken care of over the phone within 15 minutes. I highly recommend using her for all your insurance needs."
We responded:
"Hey, Drake! Thank you so much for taking the time to leave such a kind review today for my Cleveland office!! I couldn't agree more about the stress insurance shopping can cause! The initial process can feel intimidating especially for young adults getting started on their own plan. I am thankful that you were able to have a simple conversation and wanted to share your comments and recommendation! You're a 5-star in my book and I look forward to helping you for many years ~Misty Allen, Agent"
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Jenna Paler

May 9, 2023

5  out of  5
rating by Jenna Paler
"Awesome insurance agency! Fair policies, personable and kind people (shoutout Macy). I switched home insurance over to them recently and they’ve been so attentive and helpful with the process, taking care of everything that needs doing"
We responded:
"Jenna, thank you so much for taking the time to leave us such a wonderful 5-star review today! So grateful for the shoutout for Macy too! She is an incredible part of my team, and it truly is incredible how much she genuinely cares about our customers. I love that you are on the receiving end of such great attention. Thank you for giving us the opportunity to earn your business and becoming a part of our State Farm family ~Misty Allen, Agent"
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Karen Whitaker

April 12, 2023

5  out of  5
rating by Karen Whitaker
"Macie at State Farm was awesome in helping me manage my claim"
We responded:
"Thank you, Karen! I love to hear customers brag on my team! I am blessed to have such amazing folks on my team. We always enjoy helping! Thank you so much for taking the time for a kind review ~Misty Allen, Agent"
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Elizabeth Elrod

March 13, 2023

5  out of  5
rating by Elizabeth Elrod
"I love misty allen State Farm!!! Macy is the best!!!"
We responded:
"We love you too, Elizabeth! Thank you for taking the time to leave a 5-star review! You're the best ~Misty Allen, Agent"
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Casey Chambers

March 9, 2023

5  out of  5
rating by Casey Chambers
"Macy and Misty have been EXTREMELY helpful and ALWAYS accommodating. They always have time to help us and answer questions, they check in and make sure we're happy with our coverage, and let us know about any upcoming changes. I HIGHLY recommend them!!!"
We responded:
"Casey!!! Thank you so much for a raving review! We were giving you 5 stars for the referral you sent our way today! You're awesome! ~Misty Allen, Agent"
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Elizabeth Minor

February 7, 2023

5  out of  5
rating by Elizabeth Minor
"I have been with this agency for years and they are by far the very best!! Always very helpful and kind. I always deal with Macy and she’s amazing!"
We responded:
"Thank you for the kind review, Elizabeth! You are spot on! Macy is pretty aMACYng and an incredible asset to my team! We always enjoy helping you with insurance. You are definitely a 5-star customer of my office ~Misty Allen, Agent"
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Joseph Puyu

December 16, 2022

5  out of  5
rating by Joseph Puyu
"I just got to say, this is the best insurance agency we have come upon! Misty Allen State Farm has some of the best employees that will do their best to go out of their way to help you get the best quote that works out for you and for them. I have compared prices and found that Misty Allen is hands down on the top of the list for the best price for the coverage that they offer. Thanks to Macy H. and Misty Allen for the best customer service and hospitality that they provide."
We responded:
"Joseph, thank you for taking the time to share such a wonderful review! Macy is top notch! I do my best to pour into my team so that they are empowered to pour into interactions with others and turn strangers into friends. I love to see it in action! Thank you for the opportunity to help you with your auto and home insurance ~ Misty Allen, Agent"
Profile photo of Jabin Hawkins (JustJ)

Jabin Hawkins (JustJ)

December 3, 2022

5  out of  5
rating by Jabin Hawkins (JustJ)
"This office will take amazing care of you and treat you like family."
We responded:
"Jabin, thank you for the kind review! We love you like family and hope to always take care of your family like our own. Thank you for allowing us the opportunity to help with auto and renters insurance for all these years! ~Misty Allen, Agent."
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melanie passolt

December 3, 2022

5  out of  5
rating by melanie passolt
"Amazing agent and staff!!!"
We responded:
"Thank you for leaving us a 5 star review! I think you deserve 5 stars too! ~Misty Allen, Agent"
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Shirley Brady

November 8, 2022

4  out of  5
rating by Shirley Brady
"So far so good got to have car insurance right....lol"
We responded:
"Shirley, yes you do lol but on a more serious note, thank you for the review!!! We can help in more ways than just car insurance, so when the time comes, keep us in mind!~Misty Allen, Agent"
Profile photo of Keith Fehlinger

Keith Fehlinger

August 8, 2022

5  out of  5
rating by Keith Fehlinger
"Misty runs a great agaency. And her staff (headed by Macy) is knowledgeable, friendly and customer oriented!"
We responded:
"Thank you for taking the time to give us a kind review and for surprising us with donuts, of course! I agree 100%, Macy is an incredible asset to my team ~Misty Allen, Agent"
Profile photo of Jess looking4truth

Jess looking4truth

July 27, 2022

5  out of  5
rating by Jess looking4truth
"Nice people very kind"
We responded:
"Thank you for the kind review! We give you 5 stars right back! We are looking forward to helping you again~Misty Allen, Agent"
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David Fluegel

June 17, 2022

5  out of  5
rating by David Fluegel
"friendly, knowledgeable team with a focus on effectiveness - recently moved from another to SF agent to this office. no regrets."
We responded:
"Thank you for taking the time to leave us a kind review, David! We look forward to helping you ~Misty Allen, Agent"
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Leslie Barrera

June 8, 2022

5  out of  5
rating by Leslie Barrera
"Great people to deal with!"
We responded:
"Thank you Leslie! We enjoy helping you and I would give you 5 stars right back :-) Always a pleasure to speak to you ~Misty Allen, Agent"
Profile photo of Tammy White-Horne

Tammy White-Horne

May 11, 2022

5  out of  5
rating by Tammy White-Horne
"I have worked with Misty as a peer at State Farm. My experience has been excellent! She is efficient, friendly and on top of her game. If you are looking for car insurnace in the local Cleveland area - you need to give her a call!"
We responded:
"Thank you for the kind review, Tammy! You are an amazing part of State Farm and a generous, kind leader. Thank you again for taking the time to leave a review. Enjoy your day ~ Misty Allen"
Profile photo of Jami Noe

Jami Noe

August 28, 2021

5  out of  5
rating by Jami Noe
"Outstanding agent, kind, considerate and always there for you. A top choice for insurance protection for your family."
We responded:
"Jami, thank you for the 5 star review and your kind words. We appreciate your support! We are always here to help ~ Misty Allen"